Help Center

We process orders within 24–48 business hours. Typical transit time within the Netherlands is 2–3 business days depending on destination and carrier.

• Standard (with tracking): 2–3 business days.
• Express: 1–2 business days.

Shipping is calculated at checkout based on weight/volume and destination. We offer free shipping above a minimum order value (shown at checkout whenever available).

We’ll send you a tracking link by email/SMS as soon as your order leaves our warehouse. You can also view it under My account > Orders.

If your order hasn’t shipped yet, contact us immediately so we can update the address. If it’s already in transit, we’ll try to redirect it with the carrier (fees may apply or it may not be possible).

Please take photos of the parcel and contents and contact us within the first 48 hours. We’ll review the case and arrange a replacement or refund as applicable.

We accept Visa/Mastercard and local wallets displayed at checkout (e.g., Apple Pay or iDEAL where available).

Consumer prices shown include VAT (BTW). The final tax amount is displayed at checkout based on your shipping address. A downloadable invoice/receipt will be available after purchase.

We partner with certified payment gateways and use 3D Secure authentication when applicable. We do not store full card details on our servers.

Check your spam/promotions folder. If it isn’t there, contact us with your name and purchase date and we’ll locate it for you.

You have 14 calendar days from delivery to request a return for items that are unopened and in their original condition (perishable items may be excluded where required by applicable law).

1. Go to My account > Orders and open the relevant order.
2. Select the items to return and create your label.
3. Pack the products safely and drop off the parcel with the indicated carrier.

Refunds are issued after we receive and inspect the return. It typically takes 3–7 business days to appear on your statement, depending on your bank or card issuer.

You can checkout as a guest. Creating an account gives you order history, saved addresses and easier tracking.

Use the “Forgot your password?” option on the sign-in page and follow the link sent to your email.

Email us at privacy@julitos.es from the email linked to your account with your request. We’ll guide you through the steps and identity verification.

Each product page includes the full list of ingredients and allergens. If you’re unsure, please contact us before purchasing.

We work with frequent rotation to guarantee freshness. The best-before or expiry date appears on each product label.

Always follow the manufacturer’s label instructions. In general, store in a cool, dry place; once opened, refrigerate if indicated.

We support F&B concepts with: menu development, sourcing of Spanish products, basic compliance guidance, and staff training. Engagements can be remote or on-site depending on scope.

Yes. We host tastings, pop-ups and cultural events. We can handle planning, Spanish product catering, and on-site staffing, collaborating with local venues when needed.

Please use our contact page or email support@julitos.es. Share your date, location, estimated headcount, and any special requirements.